Website lead capture
Turn customer websites into structured Journey CRM lead channels
Phase 2 extends website capture beyond static forms by connecting inquiries, tour requests, and chat experiences directly to guest cards, sources, tasks, and appointment workflows.
Contact Us widget
Embeddable form for resident inquiries, family questions, and general sales contact requests.
- Creates prospect/guest card
- Maps to property/PMC
- Tracks source and campaign
- Notifies assigned team
Schedule a Tour widget
Interactive widget for families who want to visit, request availability, or schedule a tour.
- Captures preferred dates/times
- Creates appointment request
- Links to guest card
- Triggers follow-up task
Chat widget continuation
Existing chat widget evolves toward richer lead capture and AI-assisted intake.
- Property-specific configuration
- Guest card creation
- Source tracking
- AI context direction
Business value
These widgets help Journey compete with standalone senior living marketing automation tools by giving customers lead capture, scheduling, and CRM creation in one platform.